- Acceptance of the Terms
Please read these Terms and Conditions carefully before using the Labby application or any of the services made available through it.
By downloading, installing, accessing, browsing, registering for, or otherwise using the Application, you expressly acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, together with any related policies, guidelines, or instructions incorporated herein by reference.
Labby reserves the right to amend, modify, or update these Terms at any time at its sole discretion. Any amendments shall become effective immediately upon publication within the Application or through any other communication method adopted by the Company. Your continued use of the Application following the publication of any amendments constitutes your acceptance of the revised Terms. If you do not agree with any provision of these Terms, you must immediately discontinue your use of the Application and all related Services.
Definitions
For the purposes of these Terms and Conditions, the following terms shall have the meanings assigned to them below unless the context requires otherwise:
Company
The legal entity that owns and operates the Labby Application and is responsible for managing the Platform, operating its services, and facilitating the technological connection between Users and Service Providers.
Labby or Application
The Company’s mobile application and digital platform through which Users may request transportation services and through which Service Providers may receive and fulfill such requests.
Account
The electronic account created by a User or a Service Provider for the purpose of accessing and using the Services available through the Application.
Service Provider
Any natural or legal person approved by the Company to provide transportation services or any other services through the Labby Application, in accordance with the applicable laws, regulations, and Company policies.
User
Any individual who accesses or uses the Labby Application to benefit from the Services available through it, including passengers and Service Providers, as applicable.
Services
All services requested or provided through the Labby Application, whereby the Company facilitates access to such services by connecting Users with Service Providers via the Platform.
Privacy Policy
The policy governing the collection, use, storage, processing, and protection of Users’ personal data, which forms an integral part of these Terms and Conditions.
Refund
Any reimbursement or return of funds, in whole or in part, in accordance with the Company’s applicable refund policies and procedures.
Registration
The process of creating and activating an Account to enable access to and use of the Services.
- Nature of Labby Services
The Labby Application operates as a technology platform that connects Users with transportation Service Providers for the purpose of facilitating the booking, management, and completion of transportation services in an efficient and convenient manner.
The Company’s responsibility is limited to operating the digital Platform and providing the technological infrastructure that enables communication and connection between Users and Service Providers. The Company is not a party to the contractual relationship established directly between a User and a Service Provider upon the acceptance and performance of a Ride. Nothing contained in these Terms shall be construed as creating an employment, agency, partnership, or joint venture relationship between the Company and any Service Provider unless otherwise expressly agreed in writing.
Service Providers may register on the Application in accordance with the procedures and eligibility requirements established by the Company. Approval of any registration is subject to compliance with all applicable legal requirements and submission of the documentation requested by the Company. The Company reserves the absolute right to approve or reject any registration application in accordance with its internal policies and applicable laws.
Each Service Provider further agrees to pay the commissions, fees, or other charges determined by the Company in consideration for the use of the Platform, in accordance with the rates, mechanisms, or agreements applicable to the Service Provider.
- General Provisions Governing Use of the Application and Services
3.1 Scope of Application
These Terms and Conditions apply to all Services made available through the Labby Application and govern all activities conducted via the Platform, including account creation, Ride requests, and the use of any features, functionalities, or services offered by the Company.
3.2 Geographic Availability
Labby Services are available only within the cities and geographical areas designated by the Company. The Company does not guarantee that the Application or any of its Services will be available outside such designated operating areas. Any use of the Application outside the announced service coverage shall be at the User’s own risk and subject to the laws and regulations applicable in the relevant jurisdiction.
3.3 Permitted Use
The Application is intended solely for lawful personal use. Users may not use the Application for commercial purposes, operate it on behalf of third parties, resell any Services, or exploit the Platform in any manner without the Company’s prior written consent.
3.4 Suspension or Restriction of Access
The Company reserves the right, at its sole discretion, to suspend, restrict, or terminate a User’s access to the Application or any part of the Services, whether temporarily or permanently, where it reasonably believes that such User has violated these Terms or engaged in conduct that threatens the security, integrity, operation, or quality of the Platform or its Services.
3.5 Devices and Internet Connectivity
Use of the Labby Application requires a compatible device and a reliable internet or mobile network connection. The Company shall not be responsible for any data charges, internet fees, telecommunications costs, or any other charges imposed by third-party service providers in connection with the use of the Application.
The User acknowledges that the quality and availability of the Services may be affected by factors beyond the Company’s reasonable control, including poor network coverage, interruptions in connectivity, or technical issues relating to the User’s device.
3.6 Use of Third-Party Devices
Where the Application is accessed through a device that is not owned by the User, the User represents and warrants that all necessary permissions have been obtained from the lawful owner of such device. The User accepts full responsibility for any use of the Application through that device.
3.7 User Content
The Application may allow Users to upload photographs, documents, text, or other content during registration or while using the Services.
The User represents and warrants that all submitted content is owned by the User or that the User has obtained all necessary rights and permissions to use and submit such content, and that it does not infringe the rights of any third party.
The User grants the Company a worldwide, non-exclusive, royalty-free license to use, reproduce, process, store, display, and otherwise utilize such content solely to the extent necessary to provide, operate, improve, maintain, or comply with legal and operational requirements relating to the Services.
- Registration and Account Creation
4.1 Account Registration
Access to certain Services provided through the Labby Application requires the creation of a personal Account using accurate, complete, and up-to-date information.
Users are responsible for maintaining the confidentiality of their login credentials and shall bear full responsibility for all activities conducted through their Accounts unless such activities result from unauthorized access not attributable to the User.
4.2 Service Provider Approval
Registration of transportation Service Providers is subject to the Company’s review and verification procedures, including satisfaction of all legal, operational, and technical requirements established by the Company.
The Company reserves the right to approve, reject, suspend, or terminate any Service Provider registration where it deems such action necessary to comply with applicable laws, maintain service quality, or protect the security and integrity of the Platform.
4.3 Updating Account Information
Users shall ensure that all personal information and contact details associated with their Accounts remain accurate, complete, and current at all times. Users shall be solely responsible for any consequences arising from inaccurate, incomplete, or outdated information.
4.4 Account Closure
A User may request the closure of their Account at any time in accordance with the procedures established by the Company. Notwithstanding such closure, the Company may retain certain information where required by applicable law or where necessary to resolve outstanding obligations, disputes, or legal claims.
- User Obligations
By creating an Account or using the Labby Application, the User agrees to comply with these Terms and Conditions, all applicable laws and regulations, and any policies or instructions issued by the Company. The User shall remain fully responsible for all activities conducted through their Account.
5.1 Accuracy of Information
The User represents and warrants that all information and data provided during registration or while using the Application is accurate, complete, and up to date. The User further undertakes to promptly update such information whenever any changes occur.
The Company reserves the right to suspend or terminate any Account if it determines that the information provided is false, inaccurate, misleading, or incomplete.
5.2 Lawful Use
The User shall use the Application solely for its intended purpose and in full compliance with all applicable laws and regulations. The User shall not use the Application in any manner that may cause harm to the Company, other Users, Service Providers, or any third party.
5.3 Account Security
The User is solely responsible for safeguarding the confidentiality of their login credentials and must not disclose them to any third party.
The User shall promptly notify the Company upon becoming aware of any unauthorized access to or use of their Account or any other security breach affecting the Account.
5.4 Prohibited Conduct
The User shall not, directly or indirectly:
- Use the Application for any unlawful purpose or in violation of applicable laws or regulations.
- Submit false, forged, fraudulent, or misleading information or documentation.
- Impersonate any individual or legal entity.
- Create multiple Accounts for the purpose of circumventing the Company’s policies or improperly benefiting from promotions or incentives.
- Use the Application in a manner that interferes with, disrupts, or adversely affects its operation or performance.
- Attempt to gain unauthorized access to the Application, its systems, databases, servers, or security measures.
- Use automated software, bots, scripts, crawlers, or other technological means to extract data, copy content, or interfere with the operation of the Platform.
- Introduce viruses, malicious software, harmful code, or any other technology intended to damage, interrupt, or compromise the Application or its Users.
- Misuse customer support services or submit false, malicious, or fraudulent complaints or reports.
- Engage in any conduct that may damage the Company’s reputation or the reputation of its Service Providers or other Users.
5.5 Conduct Toward Service Providers
The User shall treat all Service Providers with courtesy and respect and shall refrain from engaging in any abusive, threatening, discriminatory, harassing, or violent conduct, whether verbal or physical.
The User shall not request or encourage a Service Provider to engage in any activity that violates applicable laws, regulations, Company policies, or public safety requirements.
5.6 Payment Obligations
The User agrees to pay all applicable fares, fees, and charges arising from the Services requested through the Application in accordance with the pricing and payment methods made available by the Company.
Where electronic payment methods are used, the User authorizes the Company to process and collect all amounts due through the selected payment method.
5.7 Breach of the Terms
If the User breaches any provision of these Terms, the Company may, at its sole discretion and without prejudice to any other legal rights or remedies available to it, take one or more of the following actions:
- Issue a warning or notice.
- Restrict access to certain features or Services.
- Temporarily suspend the User’s Account.
- Permanently terminate the User’s Account.
- Initiate legal proceedings or seek compensation for any losses or damages resulting from the breach.
- Notifications and Communications
The User agrees to receive notifications relating to the use of the Application, including Ride status updates, security alerts, operational notices, service announcements, and other communications necessary for the provision of the Services.
Where location services are enabled on the User’s device, the User also consents to the collection and use of geolocation data to facilitate transportation services, improve operational efficiency, and enhance the overall user experience, in accordance with the Company’s Privacy Policy.
- Rides and Service Delivery
7.1 Ride Requests
The Labby Application enables Users to submit transportation requests through the Platform. Ride requests are made available to eligible Service Providers based on various operational factors, including geographic location, availability, and the Company’s dispatch and allocation mechanisms.
Submission of a Ride request does not constitute confirmation of a Ride. A Ride shall be deemed confirmed only upon acceptance by a Service Provider and the display of the Service Provider’s details within the Application.
7.2 Estimated Fare
The Application may display an estimated fare before a Ride is confirmed. Such estimate is calculated based on a variety of factors, including:
- Pickup and destination locations.
- Estimated travel distance.
- Estimated Ride duration.
- Demand and operational conditions at the time of booking.
- Any applicable fees, surcharges, or additional charges disclosed within the Application.
The User acknowledges and agrees that the final fare may differ from the estimated fare if the actual circumstances of the Ride, including its route, duration, or other relevant factors, change during the course of the Ride.
7.3 Ride Completion
The User agrees to be present at the designated pickup location when the Service Provider arrives and shall provide accurate information necessary for the proper completion of the Ride.
Where a Ride cannot be completed due to inaccurate information provided by the User, the User’s failure to respond, or the User’s absence from the pickup location within a reasonable period, the Ride may be deemed cancelled and any applicable cancellation fees may be charged.
7.4 Service Provider Responsibilities
Each Service Provider is responsible for performing transportation services in accordance with applicable laws, regulations, and the Company’s operational standards while maintaining a professional level of conduct toward Users.
The Company does not guarantee the availability of any particular number of Service Providers or that every Ride request will be accepted at all times.
- Payments and Fees
8.1 Service Charges
The User agrees to pay all fares, fees, and other charges applicable to Rides completed through the Application in accordance with the pricing structure in effect at the time the Service is provided.
8.2 Payment Methods
The Application may support one or more payment methods, including:
- Cash payments.
- Credit or debit cards.
- Electronic wallets.
- Any additional payment methods introduced by the Company from time to time.
The Company reserves the right to add, modify, suspend, or discontinue any payment method at its discretion.
8.3 Additional Charges
Certain Rides may be subject to additional charges, including waiting fees, cancellation fees, taxes, regulatory charges, or other applicable surcharges, where permitted by law and disclosed in accordance with the Company’s policies.
8.4 Payment Disputes
If the User believes that an error has occurred in relation to any fare or payment, the User shall contact the Company’s customer support within the period specified by the Company and provide all information reasonably required to enable the Company to investigate and resolve the matter appropriately.
- Ride Cancellation and Refunds
9.1 Ride Cancellation
A User or a Service Provider may cancel a Ride prior to its commencement in accordance with the Company’s operational policies and procedures.
The Company may impose a cancellation fee where a Ride is cancelled after it has been accepted by a Service Provider or after the expiration of any applicable grace period specified within the Application.
9.2 Refunds
Requests for refunds shall be reviewed and processed in accordance with the Company’s refund policies and the specific circumstances giving rise to the request.
Where the Company determines that a refund is appropriate, the refunded amount shall be returned using the payment method deemed appropriate by the Company, subject to the original payment method used and any applicable financial regulations or payment processing requirements.
9.3 Technical Failures and Events Beyond Control
Where a Ride cannot be completed due to a technical malfunction, operational issue, or circumstances beyond the Company’s reasonable control, the Company may, at its sole discretion, take such action as it considers appropriate, including rescheduling the Service, cancelling the Ride, or issuing a refund where applicable.
- Limitation of Liability
10.1 Nature of the Platform
Labby operates as a technology platform designed to facilitate connections between Users and transportation Service Providers. Unless expressly stated otherwise, the Company is not itself a provider of transportation services.
The Company’s role is limited to operating the Platform and providing the digital infrastructure necessary to facilitate communication and transactions between Users and Service Providers. The Company is not a party to the agreement entered into between a User and a Service Provider for the performance of a Ride.
10.2 Availability of the Services
The Company shall use reasonable efforts to maintain the availability and functionality of the Application and to improve its performance. However, the Company does not warrant that the Application will operate without interruption, delay, technical malfunction, or error.
The Company may temporarily suspend or restrict access to all or part of the Services for maintenance, upgrades, security purposes, or other operational reasons without incurring any liability to Users.
10.3 User Responsibility
The User assumes full responsibility for all decisions made while using the Application, including the selection of a Service Provider, the destination entered, and any information shared through the Platform.
10.4 Force Majeure
The Company shall not be liable for any delay, interruption, failure, or inability to provide the Services where such circumstances result from events beyond its reasonable control, including but not limited to natural disasters, armed conflicts, civil unrest, governmental actions, failures of telecommunications networks, or any other force majeure event.
- Intellectual Property
All rights, title, and interest in and to the Labby Application, including its trade name, trademarks, logos, branding, visual identity, software, databases, designs, text, graphics, images, content, and all other intellectual property embodied in or relating to the Application, are owned by or licensed to the Company and are protected under applicable intellectual property laws.
Users shall not copy, reproduce, modify, distribute, publish, sell, license, exploit, or otherwise use any part of the Application or its content without the Company’s prior written consent.
Users are further prohibited from reverse engineering, decompiling, disassembling, attempting to derive the source code of the Application, creating derivative works based on the Application, or otherwise infringing the Company’s intellectual property rights.
- Privacy and Data Protection
The Company is committed to collecting, using, processing, storing, and protecting Users’ personal data in accordance with its Privacy Policy and applicable laws.
The User acknowledges and agrees that the Company may collect and process information necessary for the operation of the Services, including registration details, contact information, geolocation data, Ride history, payment information, and other information reasonably required to provide, improve, maintain, and administer the Services or to comply with applicable legal and regulatory obligations.
The Company shall implement reasonable technical, administrative, and organizational safeguards designed to protect personal data against unauthorized access, disclosure, alteration, misuse, or destruction. However, the User acknowledges that no electronic system or method of data transmission can be guaranteed to be completely secure.
- Account Suspension and Termination
The Company reserves the right, without prejudice to any other rights or remedies available under applicable law or these Terms, to suspend, restrict, or permanently terminate a User’s Account in any of the following circumstances:
- Violation of these Terms and Conditions.
- Misuse of the Application or any of its Services.
- Submission of false, misleading, or fraudulent information or documentation.
- Engagement in any conduct that compromises the security, integrity, or proper operation of the Platform or the safety of its Users.
- Compliance with a request, order, or legal requirement issued by a competent governmental or judicial authority.
A User may request the closure of their Account at any time by following the procedures established by the Company. Notwithstanding such closure, the Company may retain certain information where required by applicable law or where reasonably necessary to resolve outstanding obligations, disputes, investigations, or legal claims.
- Amendments to the Services and the Terms
The Company reserves the right, at its sole discretion, to modify, enhance, suspend, discontinue, or replace any aspect of the Application or the Services, as well as to introduce new features or functionalities whenever deemed necessary for operational, regulatory, commercial, or technical purposes.
The Company also reserves the right to amend these Terms and Conditions from time to time. Any amendments shall become effective upon publication through the Application or by any other communication method designated by the Company.
The User’s continued access to or use of the Application after such amendments have taken effect shall constitute acceptance of the revised Terms.
- Governing Law and Dispute Resolution
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Syrian Arab Republic, unless the application of mandatory legal provisions requires otherwise.
In the event of any dispute, claim, or controversy arising out of or relating to the use of the Application or the interpretation, validity, or enforcement of these Terms, the parties shall first seek to resolve the matter amicably through good-faith negotiations.
If an amicable resolution cannot be reached within a reasonable period, the dispute shall be submitted to the competent courts of the Syrian Arab Republic, unless otherwise required by applicable law.
- Final Provisions
If any provision of these Terms and Conditions is determined by a court or competent authority to be invalid, illegal, or unenforceable, such determination shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.
The Company’s failure or delay in exercising any right or remedy under these Terms shall not constitute a waiver of that right or remedy, nor shall any partial exercise of a right preclude the subsequent exercise of that or any other right.
These Terms and Conditions, together with the Privacy Policy and any additional policies, guidelines, or notices published by the Company, constitute the entire agreement between the User and the Company with respect to the use of the Labby Application and supersede all prior agreements, understandings, representations, and communications relating to the same subject matter.
- Contact Us
Contact Details:
Owner and Operator of the Labby Application:
NEW BARADA TECH SERVICES LLC
Registration No| 23536
Address:
Damasus – Syrian Arab Republic
